Frequently Asked Questions (14)
Job opportunity for work from home call center for customer support professionals.
Job Description:
- Answer incoming customer inquiries Collaborate with key stakeholders and teams to stay updated on new products, services, and policies Record and modify customer information within the database Engage with clients in a friendly and professional manner while actively listening to their concerns Offer support and solutions to customers in accordance with the company’s customer service policies.
- As a Call Center Company, we have multiple clients who are best in their respective industries in North America. Our Clients are Reliance Home Comfort, The Home Depot, Agero Roadside Assistance, Comcast, TurboTax, QuickBooks, Interval International, MSC Cruises.
The details and conditions are:
- . Should be legally eligible to work in Canada and has to be present in Canada
- Should be fluent in English.
- Should work for a minimum of 15 hours a week.
- Have to attend online classroom training for approx. a month (4 hours each day Monday to Friday). You don’t get paid in Training.
- $14-$20 per hour when you start taking the inbound customer support calls.
- You can choose your own working hours, example: 2 hours in morning, 2 hours in afternoon or 4 hours in evening.
- We charge $30.00 per pay check and deposit rest in your account. You will be paid in 2 pay checks a month. At the end of the year we will send T4A slip for you to file your taxes. Therefore you will not work with us as an employee but will be on Contract. As a independent contractor you can claim the expenses from the taxes.
- Recently they have removed the course fees. However you will be still required to pay your background check fees. That is only if you get selected which will be $34.00 and if you miss any class then as penalty you will be required to pay $20.00 and you might get terminated.
When it is available:
If you bring a referral you will get a reward of $130.00 once your referral works for 60 hours before the last day of this year. To avail the referral reward ask your referral to mention Referral Code as “2352919” while registering. They will find the option of reference in the 4th box in the form while registering. When asked ‘Did someone tell you about the Arise® Platform?’, your referral must enter 2352919 in the space provided where it says “Enter referral code if you have one”.
REFERRAL PROGRAM
Terms and Conditions
| Register & Enroll | Certify | Service | Total Reward |
| New registrant creates a profile in 2023 and enrolls in certification course. | Agent passes the certification course (SOW). | Agent successfully services the first 60 hours/120 intervals on the first enrolled opportunity, within the first 6 months of creating their profile. | For referral: $130.00 |
Qualify to earn extra revenue
by participating in the 2023 Referral Program!
The new registrant must enter Referral Code: 2352919, in their profile creation page. Arise will not make payment if this step is not completed.
Please note, the referral program is effective as of March 1, 2023. All new registrants, who created their profile in 2023 will be eligible for the referral payment if they meet the requirements outlined in the Terms and Conditions!
If the registrant you referred drops, fails, or is cancelled (voluntary or involuntary) from the first certification course selected, your business will not have met the eligibility requirements. NO EXCEPTIONS WILL BE GRANTED.
Referral payments will be made at the completion of the servicing requirement.
Important Links:
The procedure is as follows:
After registration–>select the opportunity you want to work for–>compatibility check of your system as per system requirements –>then assessment –>then background check –>then course fee payment –>then training, while training complete all the assignments on time–>then start taking calls –>you get paid for the number of hours worked.
Company Name: PHOENIX QUALITY MANAGEMENT INC.
Company ID / IB ID: 136745.
When asked “How will you use the platform?” you have to choose “As an agent working for a Service Partner in the network” Then enter IB ID mentioned above. Ignore FEIN as FEIN is for US only.
next step is to validate your email by visiting the link sent to you via an email. If you can’t find the email then from dashboard you can request to resend the link. once you have validated the email then refresh the dashboard and you should be able to see a start now button once you click on that you will be redirected to the dashboard which is currently a blank page.
In order to use our partners platform, the system and equipment policy, detailed on the downloadable PDF, must be met. This PDF details computer, headset, phone, Internet and equipment that is compatible with the our partners platform. Certain client programs may have additional requirements. Prior to selecting a client program, you will have access to the Opportunity Announcement which details any additional requirements above and beyond the ones listed in the PDF. However, we strongly recommend not to spend any money to buy any equipment until you get qualified in the assessment.
As a Call Center Company, we have multiple clients who are best in their respective industries in North America. Our Clients are Reliance Home Comfort, The Home Depot, Agero Roadside Assistance, Comcast, TurboTax, QuickBooks, Interval International.
Training is conducted live by a trainer and it is generally of 4 hours duration. Some opportunities give the option for you to choose from morning or evening that is either 9 AM to 1 PM or 6 PM to 10 PM.
The training generally goes on for 3 weeks and is conducted from Monday to Friday. From the day the training finishes you can schedule your work hours from the next day onward.
According to CRA their are 2 kinds of employment: 1. Employee and 2. Self Employed Individual. While working with us you come in the 2nd category that is the reason why we mentioned that you will get T4A slip at the end of the financial year for you to file the taxes and expenses.
If you read above it is mentioned that you will receive T4A slip. that mean you will not get T4 Slip which an Employee gets. That means all the benefits and deductions won’t be there as it is for the Employees. T4A slip is given to people who work under contract as self employed individuals.
The timing is from 9 AM to 8 PM or 6 AM to 12 midnight. It depends on the opportunity you choose.
Every Call Center or BPO has to make profits to run the company. 95% Call centers pay the agent $15/hour if the client pays for them as $18/hour. So those per hour 3 dollars difference is the operating cost and profit for the call center. However, we and few other small call centers believe that an Agent should get what they rightly deserve. Therefore, we deduct a minimal service fee per pay check as $30.00.
to work with us you should be physically present in Canada and should be legally eligible to work in Canada. As legally we are not eligible to recruit any foreigner.
If you were an employee then the answer was yes. However, you will not be an employee instead you will be on contract or also called as self employed worker. Hence there won’t be any benefits. That’s why it was mentioned before that you will get a T4A slip at the end of the year. For you to file you taxes and claim back the expenses.
There are 2 ways for us to see the issue you going through. Either you show the screenshot step by step or else lets do the remote desktop. In the case of remote desktop everything can be sorted out in just few minutes. Visit Anydesk.com and download the remote desktop and after opening it share the id number on the top left with us. OR ELSE if you want to use Chrome Remote Desktop then visit remotedesktop.google.com/support and then download the chrome extension and then generate the code and share with us. For the step by step guidance to use Chrome Remote desktop visit https://support.google.com/chrome/answer/1649523?co=GENIE.Platform%3DDesktop&hl=en
then scroll down to “Share your computer with someone else”.
P.S.: The meaning of remote desktop is that we can see your computer screen with your permission and once we have quickly finished helping you then you can disconnect the remote desktop.
To chat with the Arise Enrollment team:
click on the chat box ==> type “Help” ==> choose the Enrolment / Partner Support team ==> other ==> Then click Live Chat – Enrolment / Partner Support ==>then ask your question ==> Start Chat.
As a Call Center Company we have multiple clients who are best in their respective industries in North America. therefore every Client job profile is called as Opportunity. We have multiple Opportunities and the remuneration varies from $14.00 to $22.00 an hour. Therefore, it depends on you that which Opportunity do you choose to work with.
